FAQ's
What is MNYS?
MNYS is the official artist project of My New York Summer. The project includes music, visuals, games, videos, merchandise, live experiences, and the larger world being built around ECLIPSED.
Is this the official MNYS store?
Yes. This is the official MNYS store for merchandise, apparel, releases, and future drops.
What does my purchase support?
Every purchase supports new MNYS music, visuals, games, live experiences, merchandise, and future projects.
Do you use AI?
MNYS is not an AI-generated project.
Every song, animation, illustration, storyboard, edit, and final visual is made by human artists. The MNYS world is built with collaborators including @dom, @nhuwbe, @vools, and @andreas, who contribute across illustration, animation, editing, storyboarding, and visual development.
AI tools were used for the game, quizzes and development workflows, but the music, animations, story, direction, and final creative decisions are human-made.
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information by email if tracking is available for your shipping method.
When will my order ship?
Most orders are processed within 3–7 business days. Shipping times may vary depending on the item, destination, and carrier.
Do you ship internationally?
International shipping availability may vary by product and destination. If international shipping is available at checkout, your order can be shipped to that location.
Can I change my order after placing it?
Please contact us as soon as possible after placing your order. We cannot guarantee changes once an order has entered production or fulfillment.
Can I cancel my order?
Orders can only be canceled before they enter production or fulfillment. Once an item is being prepared, printed, packed, or shipped, the order may no longer be eligible for cancellation.
What is your return policy?
Returns and exchanges are accepted only for damaged, defective, or incorrect items. Because many items are produced in limited quantities or made to order, we may not be able to accept returns for size changes or buyer’s remorse.
What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review it and help resolve the problem as quickly as possible.
Do you offer exchanges?
Exchanges may be available for damaged, defective, or incorrect items. Size exchanges are not guaranteed and depend on product availability.
Are items limited edition?
Some MNYS items may be limited edition, seasonal, or available only for a specific release window. Product availability can change at any time.
Will sold-out items be restocked?
Some items may return, but restocks are not guaranteed. Limited drops may not be reproduced once they sell out.
How do I know what size to order?
Please review the size chart on each product page before ordering. Sizing may vary by item, garment type, and manufacturer.
Who do I contact about my order?
For order questions, shipping issues, or product concerns, contact us through the store’s contact form or the email listed in your order confirmation.
Where can I listen to MNYS?
You can listen to MNYS on major streaming platforms, including Spotify and Apple Music. Visit the Music page for official releases and related playlists.
Where can I find MNYS news and upcoming shows?
News, show announcements, future releases, and project updates will be posted on the official MNYS website and social channels.